FAQ

How is your service different from sourcing on Alibaba or other platforms? 
Unlike large B2B marketplaces that list millions of suppliers, we operate as a curated partner. Our team's decades of experience in the Chinese supply chain and e-commerce allows us to vet, verify, and select only a small fraction of suppliers who meet our strict criteria for quality, compliance, and reliability. This eliminates the risk of dealing with unverified middlemen or fraudulent factories.

How do you ensure product quality and consistency?
We implement a multi-layered quality assurance process. This begins with a thorough audit of the factory's production capabilities and quality management systems. During production, we conduct on-site inspections at critical stages to ensure consistency between the sample and the bulk order. Our process goes beyond a simple pre-shipment check to proactively prevent issues.

What are the common hidden costs in China sourcing, and how do you prevent them?
Hidden costs often include tooling fees, unexpected port charges, and fluctuating customs duties. We provide a transparent, all-inclusive quote from the start, clearly outlining all potential costs. Our expertise in Incoterms (international commercial terms) and local logistics ensures you won't encounter unexpected fees at the port.

How do you handle intellectual property (IP) protection?
We recognize that IP is a major concern for North American businesses. We work with our clients to ensure their IP is protected through legally enforceable contracts and non-disclosure agreements (NDAs) drafted by Chinese lawyers. We also conduct due diligence to ensure our partner factories have a proven track record of respecting IP rights.